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COREX is a Lebanese company, starting in Baalbek. We want every order to reach you right — and when something has to come back, this is exactly how it works, so nobody is surprised.
A refund is only possible on the same day you receive your order: the day it is delivered to you, or the day you pick it up from the shop. From the next day, an order cannot be returned for a refund.
The item must come back unopened, still in its original wrapping and seal, with everything that came in the box. An item that was opened, used or damaged after delivery cannot be refunded.
You paid by Whish, so your refund comes back by Whish, to the same number you paid from — minus the delivery fee. The delivery fee pays for a trip that already happened, so it is not refunded. A website order paid by Whish is never refunded in cash.
You pay the pickup delivery: if you want our driver to collect the item, that trip is charged to you. You can also bring it to the shop yourself, on the same day.
Line top-ups (recharges) and voucher codes already handed over — game and store cards — cannot be refunded: once a code is in your hands it can be used. The one exception is a card code that the supplier confirms was never used.
Anything faulty out of the box, we replace. Manufacturer warranty applies as normal on phones and devices that come with one — keep the box and the receipt.
Call or message the shop the same day, with your order number: +961 78 944 721 · WhatsApp — Mon–Sat, 9:00 — 19:00.